CV
Benjamin Gammage
Open to work: data roles, apprenticeships, and technical positions.
Download CV (PDF)Summary
Data-focused professional transitioning into analytics with experience in performance reporting, KPI monitoring, digital products, and customer operations. Combining commercial experience with hands-on skills in Python, SQL, Excel, and data visualisation to analyse data and communicate actionable insights. Currently building a portfolio of analytics projects focused on data cleaning, reporting, and business problem-solving.
Skills
- SQL
- Python (Pandas, Matplotlib, Jupyter)
- Excel
- Data Cleaning
- Data Analysis
- Data Visualisation
- Reporting & KPI Monitoring
- Azure DevOps
Experience
Digital Water Specialist — Severn Trent, Leicester (2025)
- Analysed customer interaction data and service requests to identify issues, trends, and service improvement opportunities
- Resolved high-volume customer enquiries using structured problem-solving and data-informed decision-making
- Ensured accurate handling of customer and operational data in line with data governance and compliance standards
- Worked in a performance-driven environment requiring accuracy, efficiency, and attention to data quality and integrity
- Communicated clearly with customers and internal teams to resolve issues and support operational outcomes
Digital Product Executive — Hastings, Leicester (2024)
- Produced weekly performance reports analysing digital user journeys, engagement metrics, and platform performance
- Interpreted data to identify friction points and opportunities for service and process improvement
- Delivered clear, structured insights and recommendations to stakeholders and non-technical audiences
- Supported data-driven decision-making across digital product teams
- Contributed to monitoring performance metrics and tracking improvement initiatives
Product Owner — AXA Retail, Ipswich (2021–2023)
- Improved car insurance renewal retention by 15% through data-driven optimisation of customer journeys
- Worked with analytics teams to review performance data and identify drop-off points, supporting improvements in conversion outcomes
- Supported the development of digital reporting and insight processes across national renewal systems
- Worked in Agile teams using Azure DevOps to deliver iterative improvements based on performance data
- Collaborated with stakeholders to define KPIs and track progress against performance objectives
- Contributed to service improvement and process optimisation initiatives
Additional Skills
- HTML
- CSS
- JavaScript
- Django
- Eleventy
- WordPress
- AWS
- GCP
- SharePoint