CV
Benjamin Gammage
Open to work: data roles, apprenticeships, and technical positions.
Download CV (PDF)Summary
Aspiring data professional with experience across digital products, customer operations, and performance-focused environments. Experience working with reporting, operational data, and KPI analysis to support decision-making and process improvements in large organisations.
Currently building practical skills in Python, SQL, and data analysis through personal projects focused on automation, insight generation, and real-world problem solving.
Skills
Core Skills
- Data analysis & reporting
- KPI tracking & performance monitoring
- Problem solving
- Process improvement
- Stakeholder communication
Technical Skills
- Python (pandas, scripting – project use & learning)
- SQL (querying and data manipulation)
- Excel (reporting, formulas, analysis)
- JavaScript, HTML, CSS (Tailwind)
- Power BI (basic exposure)
- Git / GitHub
Experience
Digital Water Specialist — Severn Trent (2025)
- Worked in a high-volume operational environment resolving customer and service enquiries
- Used internal systems and operational data to support decision-making and issue resolution
- Maintained data quality and compliance when handling sensitive customer information
- Operated in a performance-driven environment focused on accuracy and efficiency
Digital Product Executive — Hastings (2024)
- Produced weekly reports analysing digital user journey and engagement metrics to identify trends and friction points
- Communicated insights and recommendations to stakeholders to support service improvements
- Supported performance tracking and optimisation initiatives
Product Owner — AXA Retail (2021–2023)
- Improved insurance renewal retention by 15% through optimisation of digital customer journeys
- Used analytics outputs to identify drop-off points and improve conversion performance
- Supported KPI tracking and reporting within Agile teams
- Contributed to optimisation of digital systems and customer experience improvements
Projects
Calculus.tools
Web-based tools and calculators built using JavaScript focused on practical problem-solving and frontend development.
Ecommerce Sales & Profit Analysis
Personal data analysis project using Python, pandas, and Jupyter to explore sales trends, profitability, and customer/product performance insights from real-world datasets.
Additional Projects
Small-scale web applications and experiments using Eleventy, frontend technologies, and Python.